Balanced Ketamine

“Dr. Jafri is the shadiest and most unprofessional medical provider I’ve ever met. I dreaded going to this clinic for all 6 sessions of the ketamine package for pain. I could explain how awful each individual session was, but that would be lengthy, so here’s a list of red flags: - New staff every single week. A few of my sessions were canceled or rescheduled because staff walked out and didn’t come back. - I get IVs and blood draws regularly, and I’ve never met anyone who has struggled with my veins. Dr. Jafri has to use a lidocaine shot to numb the area because it takes him 3-5 times to get the IV in. You can still feel it even with the shot. Attached photos. - Refused to give out medical records, which is illegal under HIPAA. I had to ask multiple times, and my primary doctor requested multiple times. He only gave the records from the first session. When I said I need the rest, he got mad and raised his voice with me. Would not print, email, fax, or put them on a flash drive. - Refused to tell me the dosage of each session. If he did tell me, he’d often change his answer the next time I asked. Frequently lied about it. - There’s a camera in the room, but they don’t watch it. It could take 15 minutes of a machine beeping or something being wrong for them to realize and come in. - In the last session, the IV was bleeding all over my now-ruined hoodie, and I didn’t have a way to get staff to come check on it, so I texted my mom and asked her to let them know. He came in furious, demanding I give him my phone. He would’ve known I was on it if they actually watched the camera. - Said I couldn’t have my phone because he was scared I would call 911 or “the FBI”?? I only ever texted my mom when there was something wrong and I couldn’t get ahold of staff. He eventually took my phone from my hand and put it on the table where I couldn’t reach. - I finally did get medical records because a new staff member gave them to me behind his back. There was incorrect information on every page. Sometimes I’m 19 years old, sometimes 23. My weight was listed as 144lbs one week and 120lbs the next. Said I’m on insulin, which I have never had, and so on. - Scolds staff and an handful of them expressed discomfort to my mom and I when Dr. Jafri left the room. - Didn’t like when I asked questions. - Charged more than they originally stated. - Dr. Jafri only did things right when training/in front of someone. “You take vitals before you put the IV in” but he never had before. Acted much different when other people were in the room. - Sanitary issues. Would touch numerous things with bare hands and then inject the syringe; station was messy and never cleaned. Attached a photo of that, too. - Pulled up my sleeves without consent to check for cuts and obsessed over some healed marks I had from my cat. Made numerous insensitive and unprofessional comments. The list goes on, but those were the biggest ones. Do not go to this facility.”

“I have had five ketamine infusions at the clinic. The staff is friendly, knowledgeable, and respectful.Amna it’s kind and sincere and very detail oriented. Zabari makes me feel listened to and comfortable and I know I am in good hands! Amin has a big smile and lots of knowledge about the infusions. Hana at the front desk Makes sure I know about all my appointments and asks how I am doing so I feel cared about. Michelle takes care of the billing and rounds out the team. The entire team makes me feel confident in my treatments, and my mood has elevated! I have struggled with major depressive disorder for years, and some thing is finally making an impact! Thanks to the entire office!”

“I've just completed my second infusion and I feel great! Best decision I've made for myself in years. Dr. Jafri and staff are so personable and care about your needs. I truly appreciate them! They are the best! After years of depression and switching antidepressants over and over again, I finally feel the motivation that I was seeking along with the clear mind. I no longer come home from work and sink into the couch and sleep. I feel like I can finally do some chores and cook. My husband and boss have noticed a huge difference in my attitude. After the first injection I felt so content and at peace. My anxiety didn't turn to anger even once. I didn't even feel road rage in rush hour traffic going home from work! That's a miracle! I feel confident that I will continue to improve over the next 4 infusions. I'm looking forward to it! I feel confident in Dr. Jafri's knowledge and his caring attitude. I feel important everytime I'm there. They go above and beyond to make you feel comfortable! I would recommend Genesis Pain Clinic and Dr. Jafri to anyone needing help. I feel like they are the answer to my prayers! 5 thumbs up!”

“We have trusted Dr. Jafri for several years now. I really appreciate that he personally takes the time to make sure the infusion is done correctly. Other clinics just let you leave at your own risk. Highly recommend this practice.”