Ketamine of Louisville

“I am not a patient here, nor do I plan to be in the future. For people interested in ketamine treatment: To have a consultation, you have to pay $3,000 up front and the consultation will be the same day as your first infusion. I asked for the consultation ONLY before deciding if I want to proceed with any infusions. I was told that they were unable to do just a consultation. I was then told I'd have to pay $3,000 and would be refunded the remaining amount for JUST the consultation (I believe I was told the consult would be $250). I was confused on why I couldn't just pay $250 for the consult before deciding to spend $3,000 for infusions when I wasn't even sure I wanted to proceed with this doctor. I also had to reiterate multiple times that if I were to go to this clinic, I absolutely would not have my first treatment on the same day as the consult. To be clear, I was previously assaulted by a doctor, and I would prefer to know if I feel safe with the person who is making my medical decisions before letting them treat or even touch my body. For the providers and staff at this office: You are treating and handling patients with mental health conditions. You are not running a cash grab. Unfortunately, I just don't trust this place to do any type of treatment here. To anyone reading, I would suggest a different place for ketamine treatment. 1 star because ketamine treatments are holistic and that's awesome that this place does ketamine treatments and 1 star as a pity star..”

“I know nothing of their services, but please know they want full payment up front, before you even get to the office. This will be AFTER someone you don't know hears the full catalog of your miseries.”

“I called this office once in 2022 to inquire about their services, but never booked an appointment because I had a weird feeling about how persistent the person I talked to was about getting me into the office. It is now August of 2024 and this office still calls me regularly asking me to schedule an appointment. I asked them to stop calling me over a year ago but they still do, so I blocked their number. They are still calling and leaving messages though! Truly insane for a healthcare provider to be this desperate for business. Leave people alone.”

“When searching for the right place for my son to go, I called Ketamine of Louisville to get information. I received between 8-12 calls afterwards to start treatment, wanting my credit card to get "scheduled" . To say it was over the top pushy is an understatement. After meeting Dr Stuart himself, it felt like the right choice to pick Ketamine of Louisville over the other places that my son checked out. Dr. Stuart is a very nice man, I have nothing negative to say about him. My son works 3rd shift and I asked SPECIFICALLY the first visit if they could work with him on his scheduling since they book ALL of them in advance, I was told they would work with him. THEY DIDN"T, they just scheduled what they wanted and set them up - ALL 5 treatments in advance since he had the first one the day he was there for the consult. on the 6th and Final appointment, my son was forced overtime and overslept. They did send a REMINDER text about the appointment to MY PHONE, NOT HIS!! When he called to apologize and reschedule, they told him there is a strict policy and since he "no showed", he would have to pay an additional 500.00 that we already paid to get back in for the final treatment. Then I was told it was because the nurses are paid to be there and I am sure that is true, BUT there are OTHER PEOPLE there not just him getting treatment. The nurses were not there for just him!!!!!! Then I called the lady that blew my phone up for weeks to get us to come there and after arguing with her, she said we would work something out and call me back. I never heard from her again. Seems they only care when they are getting your money.”