Austin Ketamine Clinic

“As someone who regularly drops off a client here, I’ve always noticed how professional, welcoming, and caring the staff are at Austin Ketamine Clinic. The environment is calm, clean, and comfortable, which really seems to help create a positive experience for the people coming in. The team is always respectful and organized, and it’s clear they genuinely care about the well-being of their clients. It’s great to see a business in Austin providing compassionate support to the community. Highly recommend based on the professionalism and atmosphere alone.””

“Private, calm and professional. Exceptional service, genuine concern and compassion. The clinic feels like a home or lodge instead of a medical clinic. While the feel is homey, the staff are all very professional. The clinic is consistently clean, the staff is always helpful. The owner is a local who experienced healing / relief from ketamine therapy. It impressed him so much he wanted others to experience it, too. I went from persistent suicidal ideation and urges to self harm to having all of that relieved by the second infusion. Ketamine is a miracle in my life. Austin Ketamine Clinic saved my life. Annette”

“B-A-D I had an awful experience at “Austin Ketamine Clinic” and genuinely regret giving this place a chance. The entire operation felt disorganized and unprofessional from start to finish. I arrived early for my appointment and still ended up sitting in the lobby for nearly an hour while the staff ignored everyone waiting. The clinic itself looked run down and nothing like the polished, calming environment they advertise online. The receptionist seemed irritated whenever anyone asked questions, and the provider rushed through the consultation like they were trying to get me in and out as fast as possible. It felt more like a cash grab than an actual medical clinic. What made the whole experience even worse was the guy handling the infusion. He came across as incredibly creepy and way too forward the entire time. He kept making overly personal comments and hovering around in a way that made me really uncomfortable, especially considering the type of treatment being done. Instead of feeling safe and cared for, I felt uneasy the entire session. Nobody clearly explained side effects or what to expect, and once the treatment started, staff barely checked in at all. I felt anxious and uncomfortable during the infusion, and when I needed assistance it took forever for anyone to respond. Afterwards I still felt disoriented, but they acted like they just wanted me out the door immediately. Then came the billing problems. They added surprise fees that were never discussed beforehand, and when I called to question the charges, the staff was dismissive and rude. Customer service was basically nonexistent. There are way too many better options in Austin to waste your time and money here. I would absolutely never return to Austin Ketamine Clinic and would not recommend it to anyone.”

“I tried to reach them to get a consult but it went to an answering machine with an outgoing message that just asks you to stare your name and then rings a few times and just stops. Then I got a text message asking me for a bundle of info, including date of birth. You want to leave all of that in a message? You want that to be my first encounter with you? I thought this was a medical clinic. Seems a bit off.”